Refund Policy

1. Overview

We strive to ensure complete satisfaction with our services. However, we understand that circumstances may arise where a refund is necessary. This policy applies to all services and products purchased through our website or directly from BrightVision Media.

2. Service Categories and Refund Eligibility

Monthly Subscription Services

Our monthly subscription services include:

• Digital Advertising ($1,499/month)
• Analytics & Performance Tracking ($899/month)
• Content Creation & Social Media ($1,199/month)

Timeframe	Refund Eligibility
First 7 Days	Full refund available if no work has been delivered
8-30 Days	Partial refund (50%) if services have been initiated but not completed
After 30 Days	No refund available; cancellation takes effect at the end of the billing cycle

One-Time Projects and Custom Services

For custom projects, campaigns, or one-time services:

• Before Work Begins: Full refund minus a 10% administrative fee
• Work in Progress: Refund based on percentage of work completed (prorated)
• Completed Work: No refund available once deliverables have been provided

3. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party advertising spend (e.g., Google Ads, Facebook Ads budgets)
• Domain registration and hosting fees
• Software licenses and subscriptions purchased on your behalf
• Completed and delivered work (e.g., finalized campaigns, published content)
• Setup and onboarding fees
• Consultation and strategy sessions already conducted

4. Cancellation Policy

Monthly Subscriptions

You may cancel your monthly subscription at any time by:

1. Logging into your account and selecting "Cancel Subscription"
2. Contacting our support team at help@bright-vision-media.com
3. Calling us at +1 (414) 882-8615

Contract-Based Services

For services under a fixed-term contract (e.g., 3-month, 6-month, or 12-month agreements):

• Early cancellation may result in an early termination fee (typically 25% of remaining contract value)
• Refunds are not available for contract-based services unless otherwise specified in your agreement
• You may request to pause services for up to 30 days (once per contract term)

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email help@bright-vision-media.com with "Refund Request" in the subject line
2. Provide Details: Include your order number, service name, and reason for the refund request
3. Review Period: We will review your request within 3-5 business days
4. Decision Notification: You will receive an email with our decision and next steps
5. Processing Time: Approved refunds are processed within 7-10 business days

Required Information for Refund Requests

• Full name and email address associated with the account
• Order or invoice number
• Date of purchase
• Service or product name
• Detailed reason for refund request
• Any supporting documentation (if applicable)

6. Refund Methods

Approved refunds will be issued using the original payment method:

• Credit/Debit Card: Refund will appear on your statement within 5-10 business days
• PayPal: Refund will be credited to your PayPal account within 3-5 business days
• Bank Transfer: Refund will be processed within 7-10 business days

Note: Processing times may vary depending on your financial institution.

7. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, we offer:

Performance Guarantee

• If we fail to deliver agreed-upon results within the first 90 days, we will work with you at no additional cost to achieve the goals outlined in your service agreement
• If performance metrics are not met due to our error or negligence, you may be eligible for a partial refund or service credit

Quality Assurance

• All deliverables include one round of revisions at no extra charge
• If work does not meet the agreed-upon specifications, we will revise it until it does
• Major quality issues may qualify for a partial refund at our discretion

8. Disputes and Chargebacks

We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your bank or credit card company.

9. Service Modifications and Downgrades

If you wish to modify or downgrade your service plan:

• Changes take effect at the start of the next billing cycle
• No refunds are provided for the difference between plans
• You may upgrade at any time, and the new rate will be prorated for the current billing period

10. Force Majeure and Service Interruptions

In the event of service interruptions due to circumstances beyond our control (e.g., natural disasters, pandemics, technical failures), we will:

• Notify you as soon as possible
• Extend your service period to compensate for downtime
• Provide a prorated refund if services cannot be resumed within a reasonable timeframe

11. Exceptions and Special Circumstances

We may consider refund requests outside of this policy on a case-by-case basis for:

• Medical emergencies or serious illness
• Business closure or bankruptcy
• Technical issues preventing service delivery on our end
• Duplicate charges or billing errors

Please contact us with documentation to support your request.

12. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws.